Chicago, IL – The City of Chicago’s Department of Revenue (DoR) has undertaken a project to replace its current cashiering system (RECAPS) with Payment Manager, a commercial, off the shelf cashiering product from Active Network, a San Diego based marketing and technology services company. Keane was chosen to perform the implementation, and has looked to Clarity Partners to play a lead role in capturing the business requirements, assist with the development of the architecture and provide testing and training expertise for the implementation.
The project is central to the DoR’s goals of providing unsurpassed customer service at its many payment locations. The new cashiering system will interface with debt-generating systems across the City, including CANVAS, IRIS, Banner and Hansen. Clarity is leading in the analysis of what non-cashiering functionality that is currently being performed in RECAPS should be contained within a new web based payment portal also being developed by Keane.
A team of Senior Business Analysts from Keane will begin in May to document the detailed requirements of the Payment Portal using an Agile planning and development methodology. The project is scheduled to complete in early 2009.
About the Chicago Department of Revenue
The Chicago Department of Revenue's mission is to support vital city infrastructure and services by maximizing revenue collections while providing superior customer services. The Department of Revenue is committed to administering and enforcing the Municipal Code of Chicago in a confidential, efficient and courteous manner. They are responsible for educating and assisting the public in the process of meeting their business obligations and informing them of the basis of all enforcement actions. They are also accountable for providing accurate information and letting citizens know their rights in dealing with the Department. The Department of Revenue encourages all to actively participate in all of their processes, further research each person's rights and responsibilities and give the Department feedback on how they may serve the public.
About Keane, Inc
Recently acquired by Caritor, an IT services industry pioneer, Keane now offers services that span consulting, technology, and outsourcing backed by greater technical depth, industry expertise, and geographic reach. Based in San Ramon, CA, Keane operates in 10 countries and employs more than 14,000 professionals. From application and business process outsourcing services to industry-specific solutions that merge consulting insights with technology innovation, everything Keane does is tailored to meet your unique and specific business needs.